Protocol Priorities

“Let us then approach God’s throne of grace with confidence, so that we may receive mercy and find grace to help us in our time of need.”        Hebrews 4:16

sports day2

We felt like royalty as we entered the large Japanese department store. All the staff and salespeople were formally lined up on both sides of the aisle, bowing low to welcome us. The store had just opened for the day, but it was standard protocol to greet the initial customers, even though we were accompanied by a dozen hyper children who seemed oblivious to the expected decorum. This experience was just one of many reminders that Japan is a country built upon proper protocol for various situations and everyone is expected to know and abide by these set guidelines to ensure a well-ordered society.

School graduations, admission ceremonies and sports days, in addition to funerals, weddings and company entrance events, are among the most common social occasions that have established procedures which everyone must dutifully follow. Underlying all of these activities are a multitude of other traditional protocols or values that facilitate smooth programs, constructive relationships and desired outcomes. Such protocols would include: being on time, extensive practice, multiple preparatory meetings, a flawlessly scripted schedule, a well-thought out seating plan, trained volunteers and recognition of all attending dignitaries. Of course, all participants would be appropriately attired and use honorific language befitting their social position. These values and expectations spill over into countless other daily routines that make Japan appear at times as one great well-oiled machine that always performs at peak efficiency.

This rigid adherence to proper protocol was once put to the test many years ago by an acquaintance at a local McDonald’s. It is customary for all McDonald’s employees working at the front of the premises to welcome every customer with a deep bow and extend a greeting of “irasshimase,” meaning, “welcome.” On this particular day, my somewhat mischievous colleague impetuously decided to exit the restaurant and immediately enter again. As expected, he received the same attention as if he had entered for the first time. Continuing with his somewhat rude social experiment, he exited and returned again, receiving the same treatment from the conscientious McDonald employees. After repeating this cycle several times, he finally gave up, realizing these meticulously trained workers could not depart from their established protocols for corporate behavior. These and other similar protocols are part of the unique underpinnings that hold Japanese society together.

In stark contrast, America can be generally regarded as a land of spontaneity and freedom where protocols can be much more easily dismissed or adapted to fit a particular situation. Perhaps because of this, the incredible significance of the invitation to approach the very throne of God (Hebrews 4:16) can be lost on a society where inviolable protocol is a lesser value. We are totally unqualified and unworthy to appear before an Almighty, Most Holy God, but the invitation is genuine and we are welcome not because of our position, but because of His grace. God’s protocol demands that we enter by means of the cross, where mercy replaces judgment and we are amazingly received as sons and daughters.